1. Airline Tickets
- Airline Guidelines: All ticket refunds and changes are subject to the airline's final terms and conditions.
- Discounted airfares: Most special offer and discounted air tickets areNon-refundable 且 Non-transferable.
- Change fee: If a change of flight is required, the customer will need to pay the difference in fare charged by the airline, the change fee, plus the service fee from Anda Travel.
- Airlines canceled: If a flight is cancelled due to reasons attributable to the airline, Anda Travel will assist customers in applying for a refund or ticket exchange. The actual refund amount will be based on the amount returned by the airline.
2. Tours & Cruises
- Eliminate tiered pricing: (The following number of days is for reference only; please adjust according to your actual supplier agreement.)
- Before departure More than 30 days Cancellation: 90% of the total amount will be refunded (minus 10% administrative fee).
- Before departure 15-29 days Cancellation: 50% of the total amount will be refunded.
- Before departure Within 14 days Cancellation: No refunds will be given.
- Group purchase failed: If the trip is cancelled due to insufficient participants, Anda Travel will notify you in advance and provide a full refund, but will not be liable for any airfare or other related losses already paid by the customer.
3. Visa & Consular Services
- Consulate fees: Once the fee paid to the consulate or visa application center is paid, it is valid regardless of the visa outcome.Non-refundable.
- Service Fee: The service fee charged by Anda Travel is non-refundable once the document preparation or application submission process begins.
- Disclaimer: Visa approval is decided by the consulate. Our company will not be liable for any travel losses incurred due to visa refusal.
4. Force Majeure Exemption
Trip delays or cancellations due to force majeure events such as weather, natural disasters, war, strikes, pandemics, or unforeseen government policies:
- Our company will do its best to help minimize the client's losses, butNo promiseFull refund.
- We strongly recommend that customers purchase Travel Insurance To cover such risks.
5. Refund Process
Processing time: After obtaining supplier approval, refunds are typically processed within [time period]. 7-14 business days The money will be refunded via the original payment method.
Application method: All refund requests must be submitted in writing (email or WeChat text message).